Our Privacy Policy

1. Purpose of This Policy

This Privacy Policy outlines how KareConnect collects, uses, stores, and discloses personal information in connection with the services we provide under the National Disability Insurance Scheme (NDIS). We recognise that the information we collect may be sensitive, such as health details, support needs, and funding information. Our aim is to be open and transparent about how we handle your information, while making sure we comply with the NDIS Practice Standards and uphold the values of safety, integrity, and person-centred care.

2. What Information We Collect

We may collect the following types of personal and sensitive information:

• Full name, date of birth, and contact details.
• NDIS number and funding information.
• Health, disability, and support needs.
• Emergency contact and next of kin details.
• Service records, progress notes, and care plans.
• Payment and billing information.

We will only collect information that is reasonably necessary to provide you with quality care and support.

3. How We Collect Information

We collect personal information in several ways, including:

• Directly from you, your guardian, or nominated representative.
• From NDIS service agreements and related documentation.
• Through our secure digital platform, KareConnect.
• From health professionals, service providers, or government agencies (with your consent).

4. Use of Your Information

We use your information to:

• Deliver safe, effective, and person-centred NDIS services.
• Manage service agreements, bookings, and invoices.
• Communicate with you, your family, and authorised representatives.
• Comply with legal, regulatory, and NDIS reporting obligations.
• Improve our platform and service delivery.

5. Disclosure of Information

We may share your personal information only when necessary, and with:

• NDIS Commission, NDIA, or other regulatory bodies.
• Healthcare professionals involved in your care.
• Third-party providers engaged to deliver services (with safeguards in place).
• Legal or emergency services, if required by law or to protect your safety.

We do not sell, rent, or trade your personal information.

6. Data Security and Storage

KareConnect uses advanced security measures to protect your personal information, including encryption, firewalls, and secure servers hosted in Australia. We restrict access to authorised staff only and regularly review our security practices.

• Encryption & Secure Servers –
  All data is encrypted both in transit (when sent) and at rest (when stored) on secure servers located in Australia.
• Restricted Access –
  Only authorised KareConnect staff and contractors, who require the information to provide services, are granted access. Access is controlled through secure login credentials and role-based permissions.
• Personal information is stored in compliance with Australian privacy laws and NDIS Practice Standards.
• Information is retained for as long as it is required to provide services, meet legal obligations, and maintain accurate records.

Where we use third-party service providers (such as cloud hosting or IT support), we ensure they comply with strict privacy and security requirements under Australian law. Our commitment is to maintain the highest standards of confidentiality, integrity, and security, so you can feel confident that your personal information is safe with KareConnect.

7. Access and Correction

You have the right to:

• Request access to your personal information.
• Ask for corrections if your details are inaccurate or incomplete.
• Withdraw consent for the use of your information (where applicable).

To make a request, please contact us using the details below.

8. Complaints and Concerns

If you believe your privacy has been breached, you may:

• Contact us directly so we can investigate and resolve the matter.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
• Raise concerns with the NDIS Quality and Safeguards Commission.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

KareConnect Privacy Officer

• Email: info@Kareconnect.com.au
• Phone: +61 468 164 304
• Address: 214, 12 Ormond Boulevard, Bundoora VIC 3083

10. Updates to This Policy

KareConnect may update this Privacy Policy from time to time to reflect changes in law, practice standards, or our operations. The latest version will always be available on our website :

• Changes in law –
  including updates to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), or NDIS legislation and practice standards.
• Changes to our services –
  for example, if we introduce new features in the KareConnect platform, expand our NDIS services, or change the way we handle information.
• Feedback from participants and stakeholders –
  if we receive suggestions, complaints, or feedback about how we manage privacy, we may update the policy to address those concerns.
• Improvements in security and technology –
  as we adopt new tools or better ways to protect your information, our policy will be updated to explain these changes.

Whenever we make updates, we will:

• Publish the latest version on our website.
• Clearly state the date of the most recent update.
• Provide a summary of key changes where relevant.
• Inform participants, careers, and stakeholders if the changes significantly affect the way we collect, use, or share personal information.

We encourage you to check this policy regularly so you remain aware of how your information is being protected. If you do not agree with any changes, you have the right to contact us to discuss your concerns or to withdraw your consent (where applicable).